Having Technical Difficulties with Downloading or Printing?

I am sorry that you are having technical difficulties with downloading or printing one of my resources. Let’s troubleshoot it!

Please try all of the tips and solutions below before contacting me, as you will save both of us time.

As easy and accessible as I want all of my resources to be to everyone, I do not email resources. Thank you for respecting this.


  • File does not download.
  • File downloads, but all you see is a page of symbols.
  • File will not open after being downloaded.
  • File does not print.
  • File is printing incorrectly (with lines or boxes).

Solution #1

Please make sure you are using a computer or laptop to download and print the resource, and not a mobile device. While some resources may download in PDF format, other file formats (i.e., zip files) will not download on your mobile device, leaving you with a page full of symbols.

You will need to download any .zip file on a computer or laptop.

Solution #2

Switch Internet browsers. If you are on a Mac, Safari seems to work best. If you are on a PC, Google Chrome seems to work best. Internet Explorer and Firefox are commonly hit or miss.

Solution #3

Make sure that Adobe Reader is your default PDF reader, and make sure you have the most up-to-date version of the program. You can download it for free here.

Solution #4

Save the file to your computer before printing.

You will right click on the link or image and then choose “Save as…”. Save the file to your computer desktop or a place where you will easily be able to locate it. You can rename the file after saving it. After saving the file, you will open the file from your computer.

Can’t remember where you saved it? No worries, you can always re-download the file at any time.


  • Google Drive to Microsoft OneDrive:  OneDrive is the ‘Google Drive’ of Microsoft Office apps, such as Word, Powerpoint, and Excel. For those students who use OneDrive in the classroom but also have files in their Google Drive they wish to add to their OneDrive account, the exchange is easy. 
    • From whichever Google app the teacher or the students are in, Docs or Slides, students should go to ‘file → download as’ and they can choose the Microsoft equivalent, such as Word or Powerpoint. 
  • Google Drive to Notability: Notability is a wonderful program for those students who wish to annotate and markup documents. Notability and Google apps work seamlessly with each other, making the use of the both in the classroom convenient and successful. 
    • From the Notability account, the teacher or students should go to their settings and find the ‘manage account’ feature. 
    • From there, they are to turn on Google Drive access. This will automatically create a folder in their Drive called “Notability .” 
    • Teachers and students can upload/import their Google documents to Notability this way.
  • Google Drive to SeeSaw: Are you using SeeSaw with your students? Incorporating files from their Google Drive is simple. The easiest way to get a Google Doc or a Google Slide folder into SeeSaw is to go to:
    • ‘file–>download as’ and save that file as a PDF. That PDF will save to the computer your students are working on. 
    • Once it’s on the computer, students can easily import that PDF into the SeeSaw program as usual. 
    • Another way students can do this is by viewing the Google file they wish to import, clicking on the share button on the top right corner, copying the share link from Google, and pasting that specific link into the ‘Link item’ option in SeeSaw. 

Still having difficulties…

Are you still experiencing technical difficulties after trying the tips and solutions above? Send me an email and I will do my best to help: info (at) brittanywashburn (dot) com